PROFILE
A dynamic communications professional offering more than ten years experience with a diverse background in technical writing, instructional design, Web content development, graphic design, product development, usability, advertising, marketing, public relations, and project management; seeks a stable position in a corporate environment.
SUMMARY
SUMMARY
- Confident and concise communicator, able to develop and deliver enthusiastic presentations with clarity to diverse audiences.
- Accomplished in course development, user interface design, and style guide standards creation.
- Certified Project Manager, skilled at identifying steps needed to facilitate on-time and cost-efficient results.
- Exceptional collaborator, able to bridge company and client challenges and related interests.
- Proven track record for meeting milestones, deadlines, while exceeding expectations.
- Strategic planner, skilled in proactively identifying, resolving, and improving processes.
- Strong leader and team player, adept at supporting others to achieve personal and professional goals.
- Microsoft Windows OS
- Microsoft Office
- Microsoft Visio
- Visual Source Safe
- Mac OS
- Adobe FrameMaker
- Adobe PhotoShop
- Adobe Illustrator
- Adobe Captivate
- Adobe RoboHelp
- Adobe Flash
- Adobe Acrobat
- Adobe Dreamweaver
- HTML
- XML
- CSS
- MadCap Flare
- TechSmith Snagit
Technical Documentation Specialist (Apr '07 – Feb '10)
SunGard Public Sector - Lake Mary, FL
- Wrote end-user help documentation based on functional specifications, marketing requirements, and interviews with subject matter experts.
- Produced and delivered product training to educate internal employees and external customers.
- Developed editorial style guide to ensure consistency between writers and product line verticals.
- Lead the team through the conversion of print and online documentation to an xml-based help system, allowing for multiple output formats and single-sourcing to improve maintainability.
- Investigated, reproduced, and reported product bugs to the development team, in addition to providing feedback on the user interface to improve usability.
InfoSource Learning - Orlando, FL
- Defined functional requirements, technical specifications, and user instructions for new training products.
- Conducted product training for employees and customers (instructor-led and Web-based).
- Evaluated and implemented pricing plans, profitability strategies, and promotional campaigns.
- Re-engineered By-The-Course e-commerce platform, improving usability.
- Facilitated new product beta testing and help documentation.
- Developed company’s entire branding campaign (logos, product literature, and Website).
- Managed all trade show and company sponsored events.
- Designed a three-panel display booth and company give-away promotional items and literature.
East Central Florida Regional Planning Council - Maitland, FL
- Managed all events and communications associated with the Wekiva River Basin Commission Program.
- Produced all Council press releases, collateral, and public notices.
- Updated and managed Council Website.
- Designed and authored quarterly newsletter and annual reports.
- Coordinated, documented, and recorded all Council meetings and related affairs.
- BellSouth Internet Services (now AT&T) - Atlanta, GA
- Redesigned and managed the launch of a new portal for consumer and business Internet subscribers.
- Migrated a user base of 10,000+ subscribers to a new portal platform; maintained all data integrity.
- Developed a new Personal Web space product; improving usability for both novice and advanced users.
- Integrated a new search engine function with the portal home page.
- Created tutorials and help documentation for the Personal Web space and newsgroup products.
- Performed research and conducted usability studies, reviews, & focus groups for all portal services.
- Managed relations with vendors, stakeholders, and business units for Internet-related products & services.
Micro Products Incorporated/MPInet – Orlando, FL
- Managed eight technical support team members.
- Developed sales promotions, software packaging, marketing literature, and digital media advertising.
- Coordinated negotiations with various vendors related to the business.
- Managed an annual advertising budget of over 500k a year.
- Developed and managed a reseller program with over 50 affiliates.
- Fostered and maintained partnerships with a multitude of business originations throughout Central Florida.
- Evaluated and implemented all pricing plans and profitability strategies.
- Coordinated trade show and seminar presentations.
- Instructional Technology for Online Learning – Walden University, Masters in Education candidate (present)
- Usability and Instructional Technology – University of Central Florida, Orlando, FL (2006)
- Various Online Computer Software Training Courses – VTC LCMS Online Network, (2006)
- Master’s Certificate in Project Management – George Washington University, Atlanta, GA (2000)
- Bachelor of Arts in Communications – University of Central Florida, Orlando, FL (1997)
- Graphic Design Courses – Valencia Community College, Orlando, FL (1998)
- Information Mapping and various other courses – BellSouth Leadership Institute, Atlanta, GA (1999-2000)
- Adobe Photoshop – Rockhurst University, Atlanta, GA (1999)
- HTML – New Horizons, Atlanta, GA (2000)
- Macromedia Dreamweaver – New Horizons, Atlanta, GA (1999)
- Society for Technical Communicators (STC)
- American Society for Training & Development (ASTD)
- Home Owner’s Association board member, President and past Treasurer.
- Presented workshops on Internet basics, website promotion, obtaining scholarships, team building, and leadership development.
